Overview
This Privacy Policy applies to all users of the Suno Saathi platform — including listeners, hosts, and visitors — across our website and mobile application. Please read it carefully before using the platform.
If you do not agree with this policy, please do not use Suno Saathi.
Information We Collect
Information You Provide
- Full name, email address, and phone number when you register
- Profile photo and bio if you choose to add them
- Government-issued ID documents submitted during host verification
- Bank account details provided for host payout processing
- Messages and feedback submitted through our contact form
Information Collected Automatically
- Device information: model, operating system, unique device identifiers
- IP address and approximate geographic location
- Browser type, language settings, and referring URLs
- App usage data: pages visited, features used, session duration
- Call metadata: duration, timestamps, and quality indicators (not call content)
- Coin purchase history and transaction records
Information from Third Parties
- Payment processors (Razorpay, UPI providers) confirm transaction success or failure
- If you sign in via Google or another OAuth provider, we receive your name and email
How We Use Your Information
We use your data only for the following purposes:
- Creating and managing your account
- Matching you with available hosts based on your preferences
- Processing coin purchases and host payouts
- Sending account-related notifications (call alerts, payout confirmations, policy updates)
- Improving platform features, performance, and safety
- Investigating complaints, enforcing our Terms of Service, and preventing fraud
- Complying with applicable Indian laws and regulations
We do not sell your personal data to advertisers or third-party marketing companies.
Data Security
We implement industry-standard security measures to protect your information:
- All data is encrypted in transit using TLS 1.3
- Sensitive data (passwords, bank details) is encrypted at rest using AES-256
- Access to user data within our team is role-based and strictly limited
- We conduct regular security audits and vulnerability assessments
- Host ID documents are stored in encrypted vaults and deleted after verification
No system is 100% secure. If you believe your account has been compromised, contact us immediately at support@sunosathi.com.
Your Rights
As a user, you have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your account and associated data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing of your data for certain purposes
- Withdrawal of consent: withdraw any consent you have given at any time
To exercise any of these rights, email us at support@sunosathi.com with the subject line "Privacy Request". We will respond within 30 days.
Children's Privacy
If you are a parent or guardian and believe your child has used our platform, please contact us immediately at support@sunosathi.com.
Data Retention
We retain your data for as long as your account is active or as needed to provide services.
- Account data is retained for the lifetime of your account plus 90 days after deletion
- Transaction records are retained for 7 years as required by Indian financial regulations
- Call metadata (duration, timestamps) is retained for 12 months
- Host verification documents are deleted within 30 days of verification
- Support tickets are retained for 2 years
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email and display a notice on the platform at least 14 days before the changes take effect.
Continued use of Suno Saathi after the effective date constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, requests, or concerns:
- Email: support@sunosathi.com (subject: Privacy Request)
- Response time: within 30 business days
- Company: Avaneor Private Limited
- Brand: Suno Saathi